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Boost your business trust by displaying widget on your website — its a simple way to convert your visitors into customers. Once you’ve picked a contractor, have it prepare a written contract. It should include the following information for medium-sized and major projects; but even if your project is small, many of these points also apply. Work on a porch demolition and replacement was started using an obsolete architectural drawing.
Then he got back to me saying he got confused, he had so many other doors with them that he got confused, but he never once apologized or never once explained it to me. I had two good experiences and the third one was not good. He gave me a brand that he said was good, that I never heard of and that was less money. It felt like he went from certain attitude to become a snob and so he just lost me, it was his business but he lost it. I got three different quotes and they were all probably $4500 to $6000. Even though his pricing is usually very expensive, the quality is very good, however, this time, I decided not to use him.
Exterior Siding
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. With over 1 million home professionals on Houzz, you’ll easily find the trusted Replacement Window Contractor for your next project in Niles, IL. Building permit records show that Lapelusa Home Improvement, Inc has worked on 73 permitted projects.
One of the bedrooms needed wood flooring installed, but a closet wall was to be removed. I pointed this out myself, to the same worker who did the tile (the owner's family member). New custom doors and moldings were made to match with the original doors on the main level of the house. One of the workers removed a top molding from a closet door on the first floor of my house so they could use it as an example. A month or so after all of the construction was done, I noticed it was not replaced. When I called the owner, he said that they didn't take it off, that they would never have done that, but he would send someone over to make a new one.
Most Recent Customer Review
Whether you plan on building a room addition, remodeling your kitchen, installing energy efficient windows or replacing your gutters, our experienced staff is ready to serve you. As a full service remodeling contractor we will design and build your project to fit your personal lifestyle and budget. Brian LaPelusa came out and gave me a very detailed estimate of what they would do, the products they would use, and how much it would cost. He kept in contact with me while the doors were being ordered from the manufacturer. The job took two days to complete, just as he stated it would.
I met him when the job was completed and we went over the work. I was very satisfied with the work and the quality of the installation. I am also confident that Brian and his company will stand behind their work should I have any problems in the future. I had already used them twice in the past and it was their business, they are my go-to people and I called Brian out and the pricing was really expensive, which was fine and it was a big door.
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They knocked off a door and put in a new door in my house. They did what they were supposed to do and their quality of work was good. LaPelusa replaced two front entry doors in the condo building in which I am a Board Member. Let me start by saying I contacted 13 builders all recommended on Angie's List. Some were not available and all were very professional and polite.
LaPelusa Home Improvement, Inc. is a family owned and operated company offering a wide range of professional home improvement and remodeling services to the Chicagoland area since 1964. We guarantee excellence in craftsmanship and attention to detail in every aspect of our work. Our family-owned & operated company and dedicated team of professional staff proudly offer our actual customer reviews for your consideration. Our overall satisfaction rating of 99.7% from 417 responses assures you of the right choice in LaPelusa Home Improvement, Inc.
The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question. The feedback presented on this page was collected by GuildQuality from Verified customers of LaPelusa Home Improvement, Inc. using our impartial third party survey process. Exceptional craftsmanship and attention to detail are what set us apart from the competition and is the reason for our continued growth since 1964. We receive a disturbing number of complaints from consumers regarding window installation work, often about companies that advertise heavily. A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.
They were professional and everything was great. They were a little more expensive than everybody else was. Provider was late to arrive, came out to measure for windows. LaPelusa to see if they could do it or if not if they knew caulking contractors.
His personal dedication made us feel like we were his only client. We would highly recommend LaPelusa Home Improvement to our family and friends. The provider remodeled the upstairs and installed a new bathroom.
They were concerned about getting the door off so they could paint a portion that they could not get to without removing it. I called Brian and they were happy to come by and remove the door during this process. In the end, the painting company had people doing the job that had experience with this and so I was able to call Brian and let him know it was not necessary for him to come by.
This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Learn why professional home builders and home improvement contractors join our community of quality. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate.
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