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After several days I called the plumber who had neither heard about me or Stanley. Now I am going to call a plumber myself to get it replaced as it now leaks. I wish there were a way to keep them from ripping off more people who purchase a non-existent warranty from this company. Have been trying to get a hold of a customer service representative and seems like no is ever there. I get placed on hold until eventually an answering machine picks up. However if you attempt to get a hold of a sales rep they answer right away.
On its Better Business Bureau page, Stanley Warranty already had an F rating prior to the announcement of its cessation of services to its customers. On Yelp, a recent review includes a comment about a refund check from the company to the customer, who had canceled services ahead of the expiration of the contract period, being denied due to insufficient funds. That review was created in December of 2015, leading to the obvious question whether or not Stanley was insolvent well before it closed its doors in 2016. Interestingly, reading past reviews on Yelp leads you to at least one claim in 2014 that Stanley Warranty had announced on its company website that it was closing. And no matter how far back in time a reader travels on Yelp, the story seems to be consistently poor, one unhappy customer after another. Complaint against Stanley Warranty, LLC, alleging that the company had committed acts contrary to its contractual commitments to its customers.
Stanley Home Warranty (aka Stanley Safe Club) Summary
I am finding it very difficult to get in touch with any representatives from Stanley for contract related issues. I was placed on hold yesterday for a solid 3 hours with music playing on the phone without any from Stanley ever responding to the call. Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
We may receive compensation for receiving quotes or placing advertisements. However, this does not affect a company's rankings. Companies are ranked solely on the basis of consumer reviews and ratings received from home warranty users. Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. My family had to go through two weeks without AC in Las Vegas at temperatures over 100F.
Business Profile Summary
Luckily i had the manager's email and contacted him and got immediate assistance. It is difficult to navigate back to a page you want to revisit. As a consumer I like to speak with a customer service representative that knows what they are doing. I would like to hear more confidence coming from the customer service department. A good customer service department contact should not evoke stress. It could save you many times the repair costs of your vehicle.
This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business.
third world experience
Colonial Home Warranty, sought bankruptcy protection. Through bankruptcy, the company appears to have been able to escape financial responsibility for unfulfilled service contracts and repair bills from their contractors. Whether or not Stanley Warranty will seek similar protection is not clear at this time. I just recently purchased this coverage , So far sound like a great deal, the representative was professional and courteous sounds like alot of bad reviews from what i see, I think its just a matter of patience. I sure hope this turns out to be a legitimate coverage. We use dedicated people and clever technology to safeguard our platform.
"Complaints Unresolved" tells how many complaints consumers have filed about the company on Scambook. "Unresolved Reported Damages"shows how much money has been lost by all of users who filed complaints against the company. I have called numerous times to have my garbage disposal fixed. I waited each time almost an hour on the phone either to be disconnected or several actually getting through. I was given the name of a plumber that would be out.
This may be the single biggest black eye that the home warranty industry has received in the last decade, and it just keeps happening. I filed my second claim for my pool heater which is covered by the warranty on October 16, 2013 and filed an online claim to get a service appointment arranged. My numerous calls following lengthy hold times, received by phone receptionists and the standard response was that someone would call me back. I purchased the Stanley Gold service June 9th.
Companies selling home service contracts in the United States. That article by Warranty Week is an excellent resource. Keep in mind that if the home warranty company you choose is using its sales to finance its claims then you can probably count on two things happening. One, the company will do whatever it can to avoid paying your claims. Two, the company will eventually get into hot water and close up quickly in order to try to avoid the owners bearing personal responsibility for the actions of the company. In a nutshell, the chance of Stanley Warranty’s customers seeing refunds is very, very slim.
When I get the extra money I'm going to cover my second car. I've read a lot of bad reviews about Stanley Safe Club and I'm just praying they're not a rip off. Customer service and they don't care about you or your refund. I will be filing in small claims court to get my claim payment refund.
Since then the page has accumulated 1 consumer complaint. On average users reported $500.00 of damages. Show customers why they should trust your business over your competitors... A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
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PLEASE DON'T GIVE THEM YOUR MONEY FREUD FAKE THEIFS ROBBERY
Fred Swartz I love helping people resolve complex problems and seeing justice served. The store should accept the returned item and offer the claimant a $20 gift card in goodwill. I recently pruchased a home warranty through Stanlely. Eric was very professional and complete in his service to me. My hope is that if and when I do have a claim I can expect the same treatment.
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